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Top 10 Questions & FAQ's |
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What is my tracking number?
Where are you Located?
Do you ship out of the United States?
Do you sell used or refurbished equipment?
How are you so Cheap compared to other companies?
Do you guys accept Medicare or Private Insurance?
Do you accept Purchase Orders?
Are there any Taxes I will have to pay?
What is your exchange policy?
When will my order ship?
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What is my tracking number?
Please do not call our customer service center looking for your tracking number as our call center does not have access to the tracking numbers. Within 24 hrs of your order shipping from our Distribution Wharehouse we will send an email with your tracking number to the email address you provided during checkout. If you do not have an email address you can log into your account from our website and view your order information including tracking number.
Where are you Located?
Our Call Center and Corporate headquarters is located in Cincinnati Ohio, but we have distribution centers across the country. Most of our products ship out of Ohio, Michigan, Illinois, Indiana, New Jersey, Florida, Missouri, Georgia and California. We stock all of our warehouses with over 15,000 products but there are times that we have to ship products from other warehouses which will cause an extra day or two to your delivery time. It is our company's policy to ship from the closest warehouse if possible to provide the most direct delivery right to your door.
Do you ship out of the United States?
WE ONLY SHIP TO THE CONTINUOUS 48 UNITED STATES, only shipping to regular addresses. We do not ship to PO Boxes. If you want to place an order from Hawaii or Alaska you must call our customer service line and get the additional shipping costs.
Do you sell used or refurbished equipment?
No we do not stock or sell any used or refurbished equipment. Every piece of equipment we sell is brand new with the original manufacturers warranty information. All returns are either sold as opened boxes or are donated to area health care facilities or charitable organizations.
How are you so Cheap compared to other companies?
SMS is one of the largest providers of Medical Equipment and Supplies in the United States which gives us the buying power to get the lowest pricing in the industry which we pass on to our customers. SMS has a company philosophy of quality not quantity and unlike our competitors we do not add 60% percent mark up to our products which is standard in the medical industry.
Do you guys accept Medicare or Private Insurance?
Sorry, but at this time we do not accept Medicare or bill any third party Insurance Companies. It is the responsibility of the customer to contact Medicare and get the information necessary to submit a claim or seek reimbursement. The feedback we have received from our customers has led us to believe that with our low pricing on some or our products we are usually lower than what Medicare or private insurance would pay for the product anyway.
Do you accept Purchase Orders?
We only accept purchase orders over $500.00 and from facilities that fall under the categories Hospital, Federal Government, School or Military location. You must fax over the Purchase Order information to 513-576-1301 and then call our sales department to discuss the terms and conditions of the Purchase Agreement. If you have any more questions please visit our Corporate Accounts page to better assist you and further answer any questions you might have.
Are there any Taxes I will have to pay?
Specialty Medical Supply will collect all state sales taxes as applicable for the State of Ohio only. All orders from outside of Ohio are tax free.
What is your exchange policy?
Because we want you to be 100% satisfied, you can return purchase(s) made at SpecialtyMedicalSupply.com up to and including 30 days after the item was purchased. Click here to go to the online returns page.
When will my order ship?
Provided we have no problems processing payment, all orders placed before 2:00 p.m. Eastern Time (Subject to Stock and Availability) should ship the same day, and all orders placed after 2:00 p.m. Eastern Time ship the next business day.
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