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Placing orders & FAQ's |
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Can I order products from your Web site or over the phone?
Why do you need my email address & phone numberwhen I make a purchase?
Can I look at orders I've placed in the past?
Why do I have more than one tracking number?
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Can I order products from your Web site or over the phone?
We are more than happy to assist customers with the online shopping experience; first make note of our toll free number, 1-800-380-8539, and then click on the Specialty Medical Supply page displaying your product choice. A customer service representative will take your order and process your transaction. Please have your credit card information readily available as you will be required to provide it during the order process.
Why do you need my email address & phone number when I make a purchase?
When you place an order at Specialty Medical Supply, it begins an automated process. To keep you posted throughout the process, we send you e-mail confirming your order with an invoice and provide tracking numbers after 24 hours. Also, sometimes we have questions that we must have answered before we can ship your order. In these cases, we try to contact you by e-mail first, and then by phone.
Can I look at orders I've placed in the past?
Yes, you can if you have set up an account. To look at orders you've placed in the past, go to My Account. You'll need to log in with your e-mail address and password if you haven't already done so. If you haven't set up an account, we cannot keep track of your order returns. If you would like to set up an account, click here.
Why do I have more than one tracking number?
Sometimes we have to package orders in more than one box. Each box that we ship to you will have its own tracking number.
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