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Returns Specialty Medical understands there are times that customers order products that end up not adequately meeting their needs. Specialty Medical is more than willing to work with the customer to help come up with the best solution.
Specialty Medical is committed to working with its customers to ensure products with warranties perform according to the manufacturer's specifications. Warranty information, where applicable, can be found enclosed within the product packaging.
RETURN POLICY
At Specialty Medical Supply we value and appreciate your business offering a 30 day money back guarantee on most products we sell. Shop with confidence knowing if your purchase is not appropriate, you can return your item for a full refund of the item price within 30 days. See exceptions below.
Some other Medical Supplies that because of sanitary or hygiene considerations are also non-returnable. Other items require a 15% restocking fee. Other Wound Care and Medical Supplies can only be returned if the product has not been opened. You are responsible for all shipping costs both ways. We recommend you insure and require confirmation of your return. We are not responsible for your lost shipments.
Exceptions that are NON RETURNABLE include:
Bath Safety Equipment Category (Hygienic & FDA Regulations)
PVC Medical Equipment
Beds including mattresses
Patient Lifts
Motorized Wheelchairs
Electric Scooters
Bariatric and Custom Wheelchairs
Wheelchair Cushions
Incontinence Products
Geriatric & Hip Chairs
Lift Chairs
Some Medical Supplies
To return an item call us at 1-800-380-8539 for your necessary Return Authorization (RMA) Number. Only returns with an authorized RMA number will be accepted. All products must be shipped within 10 days from receiving your RMA notification. Be aware our business address is not the same as our warehouse. All returns to our business office will be returned back to you; we do not have loading docks at this location. With your RMA number we will provide the appropriate warehouse for your return. For defective or shipped in error items Specialty Medical Supply will reimburse the delivery costs to ship the product back to us.
Cancellations: If you cancel your order after it has already shipped we consider it a return and the above policies apply.
Once your package arrives please ensure it is not damaged or defective in any way. Notification of returns for damaged products must be made with 72 hours of receiving your items. In this case a full credit will be issued for both the purchase and shipping costs.
Refunds are credited once your item reaches our warehouse and we confirm contents and all original packaging materials. Refunds by credit card will be issued to the same card and checks or money orders will be issued in one week.
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