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Specialty Medical Supply Shipping Policy |
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Shipping Policies & FAQ's |
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What Are Our Shipping & Delivery Methods?
Where do we ship?
Our shipping & Delivery Rates?
When will my Order Ship?
When will my order arrive?
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How do we ship multiple Items?
How Can I track my Order?
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Shipping and Delivery Methods
Specialty MED Supplies delivers most packages UPS Package Delivery, Special Oversized Delivery by freight, and occasionally US Postal Service. UPS will make between 1-3 delivery attempts.
UPS Package Delivery is our primary delivery method for items weighing less than 150lbs. Additional fees are charged for expedited delivery available on request.
Oversized Delivery is used for items that exceed size and weight standards of UPS and are sent by Freight Carrier. SMS will make a note on your order for the trucking company to call ahead and schedule a delivery in which you will be able to accept the delivery. If you are not home then usually they will either try and redeliver or leave the product on your driveway or near your garage. This does not include delivery or setup into your residence or business.
Where do we ship and Deliver
WE ONLY SHIP TO THE CONTIGUOUS 48 UNITED STATES, only shipping to regular addresses. We do not ship to PO Boxes.
Shipping Rates
Shipping is provided to our customers for a flat fee of $10.
Some items due to oversized packaging or special shipping requirements will ship frieght and require additional fee. This is indicated in product description or we will call you.
When will My Orders Ship
All orders received before 2pm EST will be processed and shipped the same day (Subject to Stock and Availability) Products will be shipped UPS Ground (3-5 days appx.)
If paying with a check the order will be shipped once the check clears, and if paying with a money order the product will be shipped once received.
Deliveries are not made on weekends or holidays. Business days are Monday through Friday. Orders received on the weekend will be shipped the following Monday.
Our office hours are Monday through Friday from 09:00 am to 05:00 pm Eastern Standard Time.
FAX: 513-576-1301 PHONE: 1-800-380-8539
When Will My Order Arrive
Shipping time is the number of business days (Monday-Friday) it takes a product to reach you from the date it is shipped from product warehouses strategically located throughout the US. Depending on your location UPS could be anywhere from 1-4 days.
Example: UPS package delivery
Order placed: Saturday
Ground Delivery: Orders will be processed Monday shipping from our warehouse late Monday, arriving at your shipping address between Wednesday and Friday (depending on the proximity of the shipping address to our closest warehouse).
On Oversized Items such as Hospital Beds, Patient Lifts and other products considered too large by UPS, you will be contacted regarding the instructions and the approximate date of delivery plus to make arrangements and accept the delivery from a trucking company.
How do we ship multiple Items?
Specialty Medical Supply ships items from multiple distribution points; therefore you may receive more than one delivery if you purchase several items. You may also receive some of your order a day or two before you receive the rest of your order depending on what distribution center ships your product.
Items that will ship separately:
>> Items that have different shipping methods
>> Items are not available in one warehouse's on the same day
How Can I track my Order?
If you provide a valid e-mail address when you order, you will receive an e-mail confirming that your order has been shipped. Do not call customer service as they will not have access to this information.
If you created an account you may login and view your order history and email notifications including your tracking numbers.
Specialty Medical Supply does not currently ship any products outside of the United States.
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