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Placing an order on is easy:

Ordering Made Simple
  1. Search or browse the site to locate the items you want to buy. There are several ways to do this:
    • Search by keyword or product name in the search box at the top of every page.
    • Search by product number if you have one in the Search box at the top of every page.
    • Browse through the products on the site by selecting one of the category tabs at the top of the page in the header. If you click on the medical equipment or medical supplies tab in the header it will bring up all the subcategories for you to choose from.  
  2. When you find products you would like to purchase, choose the appropriate quantities, sizes, etc. and add the items to your cart by clicking on the add to cart button. A box will pop up asking if you would like to continue shopping or checkout.
  3. From the Cart Summary page, you can click on Continue Shopping if you want to add other items to your cart, or you can click the Checkout button to start placing the order. Please take a moment to review all the items you have placed in your cart before you click the Checkout button.
  4. When you have finished shopping and are ready to checkout, click the Checkout button on the shopping cart page. (To get to the shopping cart page, click on the Shopping Cart image at the top right of the page.)
  5. If you already have an account with Specialty Medical Supply, we recommend that you use Sign In to My Account and check out in one easy step. If you are new to Specialty Medical Supply, you can either choose Register and Checkout or Guest Checkout. We recommend that our new customers choose the Register and Checkout option to get a more detailed reciept, tracking information and help our customer service representatives find your order information quicker if a issues arrises that you need assistance.
  6. Fill in all of the required shipping and billing information on the one page checkout screen. If you have forgotten to fill in a required field, we will alert you to the area in red text so you can go back and try again. Complete the required field with the requested information and continue to checkout again.
  7. Please provide a phone number you can be contacted during the day in case there is an issue with your order or an issue with the delivery company finding your address.
  8. Please provide us with an email address so if there is a problem with your order or if we need to communicate with you about a delay, we will email you, so don’t forget to check your email. If we don’t contact you, do not be concerned — it means your order is on track.
  9. Review your order before submitting to verify all of the information is correct and the shipping address is accurate to prevent any delays in you recieving your order. 
  10. Select a Payment Method
    We offer the following ways to pay for your Medical Supplies:
    • Credit card (American Express, Visa, MasterCard and Discover)
    • Google  Checkout
    • PayPal account (for online orders only)
    • Check by Phone (for phone orders only)
    • Money Orders by Mail
    • Purchase Orders (see our purchase order guidelines)
  11. Check the accuracy of all the information you provided and make sure you have included everything you need, because we cannot make any changes or additions after you submit your order. When you are ready, submit the order and print a copy of the Thank You page containing your order number for your records.

Please Note: If you are experiencing difficulties submitting your order, email us at or contact us at 1.800-380-8539 and describe the difficulties you are having.

What’s Next?

After you place your order, a confirmation email will also be sent containing your order information to the email address provided during checkout within a few minutes.  If we need further clarification about your order, an online sales representative will contact you within a few hours during business hours or the next morning if placed at night or on the weekend.

What sets Specialty Medical Supply apart from 95% of its competitors is we will not wait days or weeks to contact our customers if there is a item on their order that is on back order or for some reason we cannot fill the whole order within 24 hours so you can make other arrangements.

How Do I Place a Reorder?

You can place a reorder as easy as 1,2,3 by following these simple steps: Click on the My Account link, at the top right of every page and sign in to access your account history by putting in your email and password that you used when you placed your originial order then hit log in. If you have forgotten you password then hit the forgot my password link and we will email the email on file the instructions on resetting your password.  Once you log in you will be able to see all past orders, tracking information, your contact and shipping information and anything else that you might need changing your information, checking your account status or to place an reorder.  Find the "My Orders" section and the order number of the items you wish to reorder and select the "Reorder" link. If at anytime you are experiencing difficulties logging into your account or placing your reorder, please click on the live chat button in the bottom right hand of your screen or contact us at 855-529-6243 and describe the difficulties you are having, if after business hours or on the weekend email us at and we will respond to you as soon as the next business day starts.

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