At Specialty Medical Supply we value and appreciate your business offering a 30 day money back guarantee on most products we sell. Shop with confidence knowing if your purchase is not appropriate, you can return your item for a refund minus shipping fees and 15% restocking fee within 30 days. See exceptions below.
Some of our products are offered with free shipping, so please note if you return a product that has free shipping, our actual outbound shipping costs will be deducted from your refund. Specialty Medical Supply if a very honest company and works very hard to keep every item over $75 shipping for free but Specialty Medical Supply looses a lot of money each year on shipping so please be aware that on returns we have to charge the outbound shipping costs to you.
Products that are NON RETURNABLE include:
- Daily Deal Products
- Bath Safety Equipment Category (Hygienic & FDA Regulations)
- PVC Medical Equipment
- Beds including mattresses (Due to Bed Bug Compliance)
- Patient Lifts
- Reclining Wheelchairs
- Motorized Wheelchairs
- Electric Scooters
- Bariatric and Custom Wheelchairs (wheelchairs over 20" seat widths)
- Wheelchair Cushions
- Incontinence Products
- Wound Care Supplies
- Oxygen Supplies
- Geriatric & Hip Chairs
- Lift Chairs
- Some Medical Supplies
To return an item you must email firstname.lastname@example.org for your necessary Return Authorization (RMA) Number. Only returns with an authorized RMA number will be accepted. The customer is responsible for arranging shipment of the product back to the appropriate warehouse. You may use UPS, FedEx, or any other ground parcel carrier of your choice. All products must be shipped within 10 days from receiving your RMA notification. We recommend you insure your package and require confirmation of your return so we can track your package and make sure that it is received into our warehouse. We are not responsible for your lost shipments. Be aware our business address is not the same as our return warehouse. All returns to our business office will be returned back to you; we do not have loading docks at this location. When you request your RMA number we will provide the appropriate address for your return. Cancellations: If you cancel your order after it has already shipped we consider it a return and the above policies apply.
Once your package arrives please ensure that it is not damaged or defective in any way. Notification of damaged or defective products must be made with 72 hours of receiving your items. In this case Specialty Medical Supply will arrange to have the damaged item picked up and a new item shipped out immediately at no charge to the customer.
Refunds are credited within 7-14 business days after your item reaches our warehouse and we confirm contents are in 100% brand new condition and all original packaging materials and accessories are included. Refunds by credit card will be issued to the same credit card that was used on the original purchase and checks or money orders will be mailed to the billing address on the original order unless otherwise instructed.
Thank you... Team Specialty Medical Supply