At Specialty Medical Supply we value and appreciate your business offering a 30 day money back guarantee on most products we sell. Shop with confidence knowing if your purchase is not appropriate, you can return your item for a refund minus shipping fees and 15% restocking fee within 30 days. See exceptions below.
Some of our products are offered with free shipping, so please note if you return a product that has free shipping, our actual outbound shipping costs will be deducted from your refund. Specialty Medical Supply is a very honest company and works very hard to keep every item over $75 shipping for free but Specialty Medical Supply spends a lot of money each year on shipping so please be aware that on returns we have to charge the outbound shipping costs back to you.
Products that are NON RETURNABLE include:
- Daily Deal Products
- Bath Safety Equipment Category (Hygienic & FDA Regulations)
- PVC Medical Equipment (Custom made per order)
- Beds including mattresses (Due to Bed Bug Compliance)
- Patient Lifts (Due to shipping costs & Cannot Sell 'Used' Equipment)
- Patient Lift Slings (Hygienic & FDA Regulations
- Reclining Wheelchairs
- Motorized Wheelchairs
- Electric Scooters
- Bariatric and Custom Wheelchairs (wheelchairs over 20" seat widths)
- Wheelchair Cushions (Hygienic & FDA Regulations)
- Incontinence Products (Hygienic & FDA Regulations)
- Wound Care Supplies (Hygienic & FDA Regulations)
- Oxygen Supplies (Hygienic & FDA Regulations)
- Geriatric & Hip Chairs
- Lift Chairs
- Medical Supplies (If original packaging is opened or damaged)
To return an item you must email email@example.com for your necessary Return Authorization (RMA) Number and shipping instructions. Only returns with an authorized RMA number will be accepted. The customer is responsible for arranging shipment of the product back to the appropriate warehouse. You may use UPS, FedEx, or any other ground parcel carrier of your choice. All products must be shipped within 10 days from receiving your RMA notification. We recommend you insure your package and require confirmation of your return so we can track your package and make sure that it is received into our warehouse. We are not responsible for your lost shipments. Be aware our business address is not the same as our return warehouse. All returns to our business office will be returned back to you; we do not have loading docks at this location. When you request your RMA number we will provide the appropriate address for your return. Cancellations: If you cancel your order after it has already shipped we consider it a return and the above policies apply.
Once your package arrives please ensure that it is not damaged or defective in any way. All products must be returned in original packaging or can not be accepted for credit. Notification of damaged or defective products must be made with 72 hours of receiving your items. In the case that the product is defective and does not show signs of abuse Specialty Medical Supply will arrange to have the damaged item picked up and a new item shipped out immediately at no charge to the customer.
Refunds are credited within 7-14 business days after your item reaches our warehouse and we confirm contents are in 100% brand new condition and all original packaging materials and accessories are included. Refunds by credit card will be issued to the same credit card that was used on the original purchase and checks or money orders will be mailed to the billing address on the original order unless otherwise instructed.
Thank you... Team Specialty Medical Supply